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Shannon
Client Service Representative

Hi, I'm Shannon! Originally from Houston, I spent a decade in Southern California before settling in Round Rock in 1992. I'm a proud mother of three girls and a grandmother to two wonderful granddaughters, with whom I cherish every moment.

I joined the VCA Lakeline team in 2022, and I absolutely love the supportive and dedicated team I work with. Outside of work, I'm passionate about animal rescue and volunteer with Austin Pets Alive. I specialize in fostering neonatal kittens, helping them find their forever homes—though I've had a few "foster fails" who are now part of my menagerie of pets at home. My pets keep me busy, and I wouldn't have it any other way!

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.